Terms and Conditions

Terms & Conditions of Service

Western Community Energy (WCE) electric generation rates are competitive. Available rates can be viewed at www.westerncommunityenergy.com or by contacting WCE at (866) 356-4175. Any changes to WCE rates will be adopted at duly noticed public meetings of the WCE Board of Directors.

Southern California Edison (SCE) collects from WCE customers (as they do with SCE customers) authorized charges for delivering power to your home or business and for providing other services. SCE also charges WCE customers a Power Charge Indifference Adjustment (PCIA) and a Franchise Fee Surcharge. Both are calculated based on the number of kilowatt hours used each month. The PCIA is intended to ensure that customers who switch to WCE pay for energy that was acquired by SCE to serve them prior to their switch.

Enrollment

You will be automatically enrolled in WCE on your next scheduled meter read date on or following May 1, 2020. If you receive the following Programs: California Alternative Rates for Energy (CARE), Family Electric Rate Assistance (FERA), Medical Baseline, Level Pay, or Summer Discount your discounts will remain as part of WCE’s enrollment.

Need Financial Assistance?

The California Alternate Rates for Energy (CARE) Program reduces energy bills for eligible customers by about 30% and the Family Electric Rate Assistance (FERA) Program reduces energy bills by about 12%. Qualifications are based on participation in public assistance programs, or on household income. If someone in your household needs powered medical equipment, the Medical Baseline Program provides additional energy to your normal baseline allocation, saving you money. If you don’t currently receive CARE, FERA, or Medical Baseline assistance, you can quickly and easily apply through SCE by calling them at 800-798-5723 or visiting its website at sce.com.

Billing

Each month, WCE customers receive a single monthly bill from SCE—just as they would under SCE bundled service. This bill includes all the recent electric charges, including WCE’s power generation charges. SCE will continue to charge you for transmission and distribution services they provide; this includes the cost of delivering electricity directly to your home or business. Starting May 1, 2020, WCE will become the default electric power provider for your area.

Failure to Pay

WCE may transfer your account to SCE upon 14 calendar days’ written notice to you if you fail to pay any portion of the WCE charges on your bill. If your service is transferred, you may be subject to additional requirements by SCE.

Do you have questions? We have answers.

WCE and SCE are dedicated to working together to make your power service and billing as simple and convenient as we can. If you have questions about your WCE charges, call us at (866) 356-4175 or email us at customerservice@westerncommunityenergy.com.

For questions about other SCE charges, call SCE at (800) 655-4555.