Terms and Conditions

Terms & Conditions of Service

Western Community Energy (WCE) electric generation rates are competitive. Available rates can be viewed at www.westerncommunityenergy.com or by contacting WCE at (866) 356-4175. Any changes to WCE rates will be adopted at duly noticed public meetings of the WCE Board of Directors.

Southern California Edison (SCE) collects from WCE customers (as they do with SCE customers) authorized charges for delivering power to your home or business and for providing other services. SCE also charges WCE customers a Power Charge Indifference Adjustment (PCIA) and a Franchise Fee Surcharge. Both are calculated based on the number of kilowatt hours used each month. The PCIA is intended to ensure that customers who switch to WCE pay for energy that was acquired by SCE to serve them prior to their switch.

Enrollment

You will be automatically enrolled in WCE on your next scheduled meter read date on or following May 1, 2020. If you receive the following Programs: California Alternative Rates for Energy (CARE), Family Electric Rate Assistance (FERA), Medical Baseline, Level Pay, or Summer Discount your discounts will remain as part of WCE’s enrollment.

Need Financial Assistance?

The California Alternate Rates for Energy (CARE) Program reduces energy bills for eligible customers by about 30% and the Family Electric Rate Assistance (FERA) Program reduces energy bills by about 12%. Qualifications are based on participation in public assistance programs, or on household income. If someone in your household needs powered medical equipment, the Medical Baseline Program provides additional energy to your normal baseline allocation, saving you money. If you don’t currently receive CARE, FERA, or Medical Baseline assistance, you can quickly and easily apply through SCE by calling them at 800-798-5723 or visiting its website at sce.com.

Billing

Each month, WCE customers receive a single monthly bill from SCE—just as they would under SCE bundled service. This bill includes all the recent electric charges, including WCE’s power generation charges. SCE will continue to charge you for transmission and distribution services they provide; this includes the cost of delivering electricity directly to your home or business. Starting May 1, 2020, WCE will become the default electric power provider for your area.

Failure to Pay

WCE may transfer your account to SCE upon 14 calendar days’ written notice to you if you fail to pay any portion of the WCE charges on your bill. If your service is transferred, you may be subject to additional requirements by SCE.

Do you have questions? We have answers.

WCE and SCE are dedicated to working together to make your power service and billing as simple and convenient as we can. If you have questions about your WCE charges, call us at (866) 356-4175 or email us at customerservice@westerncommunityenergy.com.

For questions about other SCE charges, call SCE at (800) 655-4555.

How Does It Work?

Western Community Energy (WCE) purchases clean power and Southern California Edison (SCE) delivers it to your home. SCE will continue to deliver power to your home, send just one bill, be responsible for resolving any issues with your electricity service (i.e., power outages), and qualified customers will continue to have access to financial assistance, rebates, and incentives.

Your account will be automatically transitioned to WCE’s Choice Plan in May 2020. That means no action needs to be taken on your part unless you would like SCE to remain your sole electric provider. If you would like to remain a SCE customer, as you were previously, you must opt-out of WCE service. To opt-out of WCE electric service and continue to have SCE as your electric provider you must contact WCE at (866) 356-4175 or visit www.westerncommunityenergy.com. You may also contact WCE to upgrade from our Choice Plan (in which you will be automatically enrolled) to Choice Plus, which provides 100% green energy. WCE service helps keep involvement in energy choices local, create jobs, provide economic benefits to our communities, and reduce our community’s greenhouse gas emissions. For more information and to compare your rate options please visit our website.

Who We Are

WCE is a locally operated electric provider made up of the cities of Eastvale, Hemet, Jurupa Valley, Norco, Perris, and Wildomar in Western Riverside County, offering lower rates and clean renewable energy.

Opt-out

You have the right to opt-out of being a WCE customer without penalty if you opt-out before the service transition date, within 60 days of switching service, or cancel electric service altogether (for example, if you move). However, customers who opt-out of WCE after 60 days of the service transition date may be charged a one-time account processing fee by SCE and will be prevented from returning to WCE for a minimum of 12 months. If you opt-out after the transition date, WCE will charge you for all electricity used before transfer of your electric service back to SCE. By opting out, you will be subject to SCE’s then current rates and terms and conditions of service. For details on SCE’s rates and terms and conditions, please visit www.sce.com. Accounts will be transferred on the day the electric meter is read and cannot be transferred during the middle of a billing cycle. For your request to be processed on your next meter read date, your request must be received at least 5 business days prior to the date on which the meter is read. To opt-out, please call WCE at (866) 356-4175 or visit www. westerncommunityenergy.com. Please have your electric bill available so you have the information needed to process the request.

Discount Programs

If you are currently enrolled in the California Alternative Rates for Energy (CARE) program, the Family Electric Rate Assistance (FERA) program, Medical Baseline, Level Pay or Summer Discount Program, you will continue to receive all benefits and discounts upon transfer to WCE. All of these benefits and programs will absolutely remain the same.